Global Voice Analytics Market exhibit a CAGR of around 19.20% for the forecast period of 2021-2028.
The quantification for speech and voice for gaining into the operations and performance of personnel in an organization while dealing with the customers is known as voice analytics. These analytics are widely used in a variety of call centers/customer contact centers where there is a requirement to analyse and improve the initial point of interaction between business and their customers.
Market Analysis and Insights of Market Voice Analytics Market
Growing demands of organizations for the collection of information and insights from the interactions with the customers is the driving factor that will influence the market growth rate. Also, upsurge demand for better fraud as well as risk detection services will accelerate the market growth. Furthermore, growth of focus of different organizations for the improvement of their agent’s performance by consistent monitoring and collecting valuable insights, rise in the demands for this technology due to surge in the number of call centers globally are the major factors enhancing growth of the voice analytics market.
Voice Analytics Market Scope and Market Size
The voice analytics market is segmented on the basis of application, component, deployment type, organisation size and vertical. The growth amongst the different segments helps you in attaining the knowledge related to the different growth factors expected to be prevalent throughout the market and formulate different strategies to help identify core application areas and the difference in your target market.
· On the basis of application, the voice analytics market is segmented into sentiment analysis, sales & marketing management, risk & fraud detection, call monitoring and others. Sales & marketing management have been further sub-segmented into platforms customer experience management, agent performance monitoring, sales performance management and competitive intelligence.
· On the basis of component, the voice analytics market is segmented into solutions and services. Services have been further sub-segmented into managed service and professional service.
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Voice Analytics Market Country Level Analysis
The countries covered in the voice analytics market report are U.S., Canada and Mexico in North America, Germany, France, U.K., Netherlands, Switzerland, Belgium, Russia, Italy, Spain, Turkey, Rest of Europe in Europe, China, Japan, India, South Korea, Singapore, Malaysia, Australia, Thailand, Indonesia, Philippines, Rest of Asia-Pacific (APAC) in the Asia-Pacific (APAC), Saudi Arabia, U.A.E, Israel, Egypt, South Africa, Rest of Middle East and Africa (MEA) as a part of Middle East and Africa (MEA), Brazil, Argentina and Rest of South America as part of South America.
Competitive Landscape Voice Analytics Market Share Analysis
The voice analytics market competitive landscape provides details by competitor. Details included are company overview, company financials, revenue generated, market potential, investment in research and development, new market initiatives, global presence, production sites and facilities, production capacities, company strengths and weaknesses, product launch, product width and breadth, application dominance. The above data points provided are only related to the companies’ focus related to voice analytics market.
Key Players of the Voice Analytics Market
· Voci Technologies
· NICE Systems Ltd
· Avaya Inc.
· ThoughtSpot Inc.
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MAJOR TOC OF THE REPORT
· Chapter One: Introduction
· Chapter Two: Market Segmentation
· Chapter Three: Market Overview
· Chapter Four: Executive Summary
· Chapter Five: Premium Insight
· Chapter Six: Automotive Rubber Molded Components Market by Product & Procedure typ
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